Hong Kong has warned that payment platforms operating without required licenses face enforcement action, after its monetary authority received 16 complaints about suspected unlicensed stored value services between January 2024 and September 2026.
Summary
- HKMA received 16 complaints about suspected unlicensed stored value services, with one case substantiated.
- Hong Kong law prohibits unlicensed stored value operations unless a statutory exemption applies.
- Currency exchange and cross-border remittance services fall under a separate licensing system.
- Regulators can intervene directly and refer suspected payment law breaches to law enforcement agencies.
Hong Kong’s Financial Services and the Treasury Bureau said in an Oct. 7 Legislative Council reply that regulators would take enforcement action where necessary to protect customers and maintain financial stability. Acting Secretary Joseph Chan delivered the written response after consulting the Hong Kong Monetary Authority and the Customs and Excise Department.
Of the 16 complaints received during the reporting period, the reply said investigators substantiated one, whose complainant reported no monetary loss. The HKMA is following up with the company involved and will decide on further action according to the case’s progress.
In cases involving suspected unlicensed stored value operations or breaches of payment legislation, Chan said:
“In cases involving suspected unlicensed SVF operation or non-compliance with the PSSVFO, the HKMA will intervene directly.”
Depending on the case, the reply said the authority would coordinate with other regulators and refer matters to law enforcement agencies.
Hong Kong payment platforms face rules based on their services
The government’s response followed a question from lawmaker Chan Chun-ying about payment aggregators attracting small merchants through low fees and buy now, pay later offers. In his question, the lawmaker cited reports of payment defaults and false payments that had caused merchant losses.
He also raised concerns about platforms registered only as financial technology companies, without financial services licenses or public disclosures about their partners and operations.
Under the Payment Systems and Stored Value Facilities Ordinance, the government said anyone issuing or operating stored value facilities in Hong Kong without a license commits an offense unless a statutory exemption applies.
For customers checking a provider, the HKMA’s consumer guidance explains that each licensed stored value operator has a unique license number, which can be checked against its public register.
The authority identifies multipurpose prepaid cards and electronic wallets as examples of stored value facilities. According to its guidance, the licensing system covers facilities that hold value for payments to the issuer and participating third parties, or for transfers between users.
However, the HKMA says single-purpose facilities used only to buy goods or services from their issuer fall outside that licensing system. Its guidance also excludes payment methods without a stored value function, including credit cards and Apple Pay.
For users of wallets or prepaid cards operated outside Hong Kong’s licensing system, the authority warns that their interests may not be protected.
Remittance and lending services require separate approvals
Where a platform offers currency exchange or cross-border remittances, the government said the Anti-Money Laundering and Counter-Terrorist Financing Ordinance requires a Customs and Excise Department licence unless an exemption applies.
The reply identified services ancillary to a licensed stored value operator’s business as one statutory exemption. Customs would take enforcement action against violations of the money service operator licensing regime, it added.
During license reviews, the government said both agencies assess applicants’ competence, integrity and ability to operate fairly. Their requirements cover customer checks, record keeping and proper handling of client funds, alongside other licensing conditions.
For buy now, pay later services, the reply said banks remain under HKMA supervision. Other providers conducting lending business must obtain a money lender license under the Money Lenders Ordinance, with transactions subject to that law and the license conditions.
Licensed stablecoin payments have entered institutional distribution
In a related digital payment development, crypto.news reported on Aug. 12 that Anchorpoint had begun a phased HKDAP rollout for institutional distributors and professional investors.
According to the company’s announcement, the first phase covered cross-border payments, fiat conversion and settlement of tokenized real-world assets. Authorized distributors would provide conversion between HKDAP and conventional currencies for approved users.
HashKey Exchange said it joined the distribution network and completed its first HKDAP minting and redemption transaction. Anchorpoint, backed by Standard Chartered, HKT and Animoca Brands, received an HKMA stablecoin issuer license in April alongside HSBC.
Earlier, a June 27 report detailed Hong Kong’s stablecoin supervision requirements, citing a Legislative Council response from Financial Services and the Treasury Secretary Christopher Hui.
According to that response, licensed issuers must hold eligible reserves, including bank deposits and high-quality liquid debt securities. The government said those reserves must be placed with Hong Kong banks, while the HKMA can impose additional requirements when warranted.
The June response also said the HKMA had sent letters to unregulated stablecoin providers explaining their legal obligations. Depending on the circumstances, the government said cases could be referred to the police or Department of Justice.
U.S. guidance separates registration from permission to operate
For American users evaluating payment or digital asset providers, the U.S. Treasury’s Financial Crimes Enforcement Network has issued a related warning about claims of regulatory approval.
In a December 2024 alert, FinCEN said money services business registration does not certify legitimacy, endorse a company, or constitute a license to operate in the United States.
The agency warned that scammers sometimes submit false registration information and use their appearance in its public database to claim they have been vetted or approved. According to the alert, such claims can appear on company websites, mobile applications, social media and press releases.
FinCEN said money services businesses also face state or territorial regulation, generally including licensing requirements in each jurisdiction where they operate, subject to limited exceptions. The agency directed users to the Nationwide Multistate Licensing System’s Consumer Access search to check state licenses and authorization.